Let’s sort it out.
Questions about your account, a post, a purchase, or a conversation? Here’s where to start.
Talk to ZVibe support
Email your question to our support address. Include your app version, device model, what happened, and any error message. If useful, include a screenshot with sensitive information hidden.
Email support ↗Never send passwords, SMS verification codes, payment card details, or unnecessary private messages.
Account access and phone verification
Use the phone number linked to your account, including its country code. Check that the number is correct and can receive verification messages. If a code expires, request a new one from the app. If access still fails or your phone number has changed, email support with the problem; do not include the verification code.
Coins, gifts, and purchases
Virtual gifts on photo and video posts use in-app coins at the displayed price. AI Gift Ideas are suggestions for real-world gifts, not virtual items or orders.
If an App Store purchase has not appeared in your balance, contact support with the transaction reference, approximate purchase time, and app version. Do not send payment credentials. Apple handles App Store billing; refund eligibility is subject to store policies and applicable law. You can also use Apple’s purchase support.
Manage AI permissions
Use AI privacy in the AI tab to allow or turn off Anthropic assistance. Use Image privacy in Photo Ideas to manage the separate permission for OpenAI-generated photo examples. Your choices are saved to your account.
Turning a feature off stops future requests for that feature, but does not recall data already sent. Read the AI privacy details.
Safety, privacy, and account deletion
Use the in-app reporting and blocking tools for unwanted contact or content. If you cannot use the app, see Reporting & safety for email instructions. For child-safety concerns, read Child Safety Standards. If there is immediate danger, contact local emergency services first.
Delete your account in Settings → Delete Account, or use the verified account deletion page. For privacy questions and data requests, email support and read our Privacy Policy.